Our Services

Secure Payment

Multiple payment methods are available to ensure payment security. Please note that bigplaynote will not collect your credit/debit card number or personal information when you make a payment. All bigplaynote customers can enjoy a secure online shopping experience.

Customer Service

We value customer relationships like yours, so our customer service team is ready to assist you from Monday to Friday, 9:00 AM to 6:00 PM (Hong Kong Time). You can easily contact us via email. Your satisfaction is our top priority.

Packaging & Shipping

We have established long-term partnerships with well-known international logistics companies such as UPS, Fedex, and DHL, offering a variety of shipping options.

Your mannequins will undergo careful inspection and secure packaging (equipped with shock-absorbing cushioning materials) before shipment to ensure the collection arrives in perfect condition.

Hassle-Free Returns

We are committed to providing every customer with the best shopping experience. If you are not satisfied with any mannequin in your order (e.g., mismatch in style, minor defects), you may choose to return it within 14 days of receipt (please keep the product and packaging in intact condition).

Service Email: service@bigplaynote.com

Disclaimer

Please note that there is only one official bigplaynote, which is bigplaynote.com. Do not place orders on any website that claims to be bigplaynote but uses a different URL. We have no affiliation with such websites and bear no responsibility for the products or services they sell.